Customer Relationship Management – CRM by Wikibase Solutions

The Wikibase CRM module, being part of the Wikibase Open CSP (Content Services Platform), offers all capabilities your organization needs to get a grip on customer data and increase sales:

Customized CRM system which fits perfectly
Streamlined relationship management
State of the art open source technology
Fast in operation and swift implementation
Scales along with your future ambitions

Want to know more?

Fits perfectly

We build your ambition.

State of the art

Incorporation of state of the art technology.

Fast in operation

Basic version within a few weeks.

Grows along

Scales along with your future ambitions.

Fits perfectly

We build your ambition.

State of the art

Incorporation of state of the art technology.

Fast in operation

Basic version within a few weeks.

Grows along

Scales along with your future ambitions.

What is CRM?

Customer Relationship Management (CRM), is a way for companies to manage their contact with (potential) customers. When we talk about CRM, we mean a CRM system used for relationship management. A good CRM system ensures that customer contact is streamlined, so that you can build and maintain a good relationship with your customers. This contributes to the service orientation and profitability –and thus the success– of your organization.

What does Wikibase CRM entail?

Cloud-based CRM

Cloud-based means that our CRM system is hosted in the cloud. We can use your organization’s cloud hosting provider of choice or use our managed hosting service. You access and use the wiki application via a web browser, a dedicated desktop, or an API that integrates with your desktop or mobile operating system.

Open source CRM

Wikibase Solutions is an expert on the open source MediaWiki platform. For your organization open source CRM results in safe software. Using open source avoids a license fee and vendor lock, continuity is guaranteed.

Wikibase CRM system offers these functional components

Comprehensive Persons and Organizations data as a solid basis
Campaigns as Contact and Lead Management instrument
Forecasting, Analyzing and Reporting process
Reports and Dashboard
Scales along with your future ambitions
Integrated open source module of Wikibase Solutions Open CSP

How does Wikibase CRM benefit my organization?

The primary goal of a CRM system is to build and improve relationships with customers. This results in improved communication, loyalty and sales. We do this through integrating and automating sales, marketing, and customer support. We offer a dashboard that gives an overall view of these three functions.

In addition to company wikis Wikibase Solutions offers a wide range of products that significantly improve information management. Take a look at our other smart solutions, for example:

Open Content Services Platforms (CSP)
Websites and web portals
Web-based platforms
Intranet solutions
Management information systems (MIS)
Enterprise resource planning (ERP)
Customer relationship management (CRM)
Document management systems (DMS)
Custom software development
Mediawiki training

In addition to company wikis Wikibase Solutions offers a wide range of products that significantly improve information management. Take a look at our other smart solutions, for example:

Open Content Services Platforms (CSP)
Websites and web portals
Web-based platforms
Intranet solutions
Management information systems (MIS)
Enterprise resource planning (ERP)
Customer relationship management (CRM)
Document management systems (DMS)
Custom software development
Mediawiki training

Author:

Eric-Jan van Kakerken

Customer satisfaction, customer needs, resources, strategy, finance, marketing