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The Wikibase CRM module, being part of the Wikibase Open CSP (Content Services Platform), offers all capabilities your organization needs to get a grip on customer data and increase sales:
Customer Relationship Management (CRM), is a way for companies to manage their contact with (potential) customers. When we talk about CRM, we mean a CRM system used for relationship management. A good CRM system ensures that customer contact is streamlined, so that you can build and maintain a good relationship with your customers. This contributes to the service orientation and profitability –and thus the success– of your organization.
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Cloud-based means that our CRM system is hosted in the cloud. We can use your organization’s cloud hosting provider of choice or use our managed hosting service. You access and use the wiki application via a web browser, a dedicated desktop, or an API that integrates with your desktop or mobile operating system.
Wikibase Solutions is an expert on the open source MediaWiki platform. For your organization open source CRM results in safe software. Using open source avoids a license fee and vendor lock, continuity is guaranteed.
The primary goal of a CRM system is to build and improve relationships with customers. This results in improved communication, loyalty and sales. We do this through integrating and automating sales, marketing, and customer support. We offer a dashboard that gives an overall view of these three functions.
In addition to company wikis Wikibase Solutions offers a wide range of products that significantly improve information management. Take a look at our other smart solutions, for example:
In addition to company wikis Wikibase Solutions offers a wide range of products that significantly improve information management. Take a look at our other smart solutions, for example:
Stay up to date with all things Wikibase!
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