Customer Relationship Management

Customer relationship management is essential for a successful organization. We introduce Wikibase CRM, a solution designed to enhance your interactions with customers and improve overall business performance.

Two people doing a high five

Custom-Made Software

Organize your content with metadata, ownership and workflows.

Search for Relevant Customer Data

State-of-the-art search capabilities allow you to quickly find the precise customer data you need.

A Strong Relationship as a Foundation

Increase your employees' efficiency through enhanced collaboration and streamlined communication tools.

Clients using Wikibase CRM

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Customer Relationship Management explained

What is Customer Relationship Management?

Customer Relationship Management (CRM) is a system that enables companies to manage their interactions with current and potential customers. A good CRM system streamlines client contact, allowing you to build and maintain strong relationships with your client base. This contributes to improved customer service, increased revenue generation, and ultimately, the success of your organization.


12+

Years of corporate MediaWiki experience

90%

Satisfaction rate from our customers

200+

Organizations have been empowered


Why Choose Wikibase CRM

Cloud-Based CRM
Our CRM system is cloud-hosted, allowing you to use your organization's preferred cloud provider or opt for our managed hosting service. Access the wiki application via a web browser, dedicated desktop, or API that integrates with your desktop or mobile operating system.

Open-Source CRM
Wikibase Solutions specializes in the open-source MediaWiki platform. For your organization, open-source CRM ensures secure software. By leveraging open-source technology, you avoid license fees and vendor lock-in, guaranteeing continuity.


#1 MediaWiki Expert around the globe

MediaWiki system is known worldwide for being highly user-friendly. By leveraging this system, we help companies streamline information effectively and share knowledge efficiently. Our mission is to empower ambitious organizations to achieve more with MediaWiki. Our vision is to enable organizations to fully harness the potential of the MediaWiki platform to achieve their goals.

Wikibase Solutions visualized around a globe

The Benefits of Wikibase CRM

There are numerous advantages to implementing Wikibase CRM. Here is a selection of key benefits:

Personal Data

Comprehensive data on individuals and organizations provides a solid foundation for customer relationships.

Improve Collaboration

A CRM system reduces unnecessary emails and provides page security with version control, enhancing team cooperation.

Organize Documents

FStreamline forecasting, analysis, and reporting processes with efficient document management.

Organize Information

Wikis allow users to easily structure new and existing information with version control, ensuring data consistency.

Collaborative Writing

A wiki enables project teams to share information and collaborate on content creation and editing.

Risk Management

In industries with strict compliance requirements, a CRM system helps manage policies, procedures, processes, and regulations effectively.


ISO 27001 certification

The ISO 27001 certification helps us and our customers reduce information security risks and prevent incidents, thereby safeguarding our company's reputation. With ISO 27001, we ensure compliance with laws and regulations regarding information security. This certification demonstrates that we have an effective management system for information security.


BSI ISO 270001 logo


Wikibase Solutions team members

Only in-house developers

Our 10 in-house back-end developers and front-end developers write clean code and documentation on the MediaWiki platform. Building extensions for our own Open CSP framework we are the world leading Mediawiki software provider


Plans

Building a basic version of a CRM system based on Open CSP is done within weeks. Wikibase has all the expertise in-house.

STARTER

Impact and indicatores

Reports

Wysiwyg content editing

Metadata

Customizable workflow

State-of-the-art search

Full version control

Available on mobile devices

Import & Export

Notifications

Dashboard

Professional edit tools

Import from MS Word

Spaces - basic

Digital asset management

Workspace

Managed boiler plates, templates and snippets

Single Sign On

Customizable audit trail

Custom edit tools

Spaces - advanced

*Including Service Level Agreement

PROFESSIONAL

Impact and indicatores

Reports

Wysiwyg content editing

Metadata

Customizable workflow

State-of-the-art search

Full version control

Available on mobile devices

Import & Export

Notifications

Dashboard

Professional edit tools

Import from MS Word

Spaces - basic

Digital asset management

Workspace

Managed boiler plates, templates and snippets

Single Sign On

Customizable audit trail

Custom edit tools

Spaces - advanced

*Including Service Level Agreement

ENTERPRISE

Impact and indicatores

Reports

Wysiwyg content editing

Metadata

Customizable workflow

State-of-the-art search

Full version control

Available on mobile devices

Import & Export

Notifications

Dashboard

Professional edit tools

Import from MS Word

Spaces - basic

Digital asset management

Workspace

Managed boiler plates, templates and snippets

Single Sign On

Customizable audit trail

Custom edit tools

Spaces - advanced

*Including Service Level Agreement

“Working with Wikibase is a fantastic experience. They are attentive to my wishes as a customer, deliver their work on time and with the highest quality.”

SimpleGov

“The possibilities with a semantic Wiki have been virtually limitless with the help of the expertise of Wikibase.”

True

Our products & services

In addition to CRM systems, Wikibase Solutions offers a wide range of products and services that significantly improve information management. Take a look at our other smart solutions, for example:

Want to know more?

Picture of Eric-Jan, CEO of Wikibase Solutions

Eric-Jan van Kakerken
Customer satisfaction, customer needs, co-creation, resources, strategy, finance, marketing

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